5:30 am
I always start my day with my religious prayers. After that, I'll head to to my nearby gym for a quick workout.

7:00 am
Once I’m home from the gym, I get ready for my day and then drive to the divisional office.

8:00 am
I’m usually arriving at the office at 8:00 am or if there’s a site visit, I’ll be heading out to the community I’m responsible for. Whether I’m in the office or out on site, the first thing I do is scan my emails to see if there is anything urgent that I need to take care of that came in from the night before. I’m then checking my voicemails to see if there’s anything there too. Once I’m caught up, I will create my priority list for the day based on what is outstanding from the day before and what’s come up that needs to be taken care of today. This might include issues or questions about a home under warranty or construction, coordinating with the build team for upcoming home closings as well as updating homeowners on the progress of their new home.

If I’m in the office, I’ll head over to the coffee machine with some of my coworkers to grab our morning fuel and catch up.

9:00 am
Every Wednesday, the divisional customer care team gets together to talk through different challenges with the various communities we are responsible for and what we can do to make the experience better for our homeowners. We also use this time to share success stories, learnings and brainstorm solutions.

10:00 am
Once the meeting has wrapped, I’m back at my desk, responding to emails and phone calls, coordinating with the site team or heading out to site to take milestone pictures of the homes that are under construction so I can share them with my homeowners. I try to head out to the community a few times a week to keep my active homeowners updated and excited about the progress of their new home.

Get to know Mattamy