Accessibility for Ontarians with Disabilities

Mattamy Homes Limited (the ‘Company’ or ‘Mattamy Homes’) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility. We will meet all accessibility requirements under governing laws, including the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), specifically Ontario Regulation 191/11, the Integrated Accessibility Standards (IASR), and the United States' Americans with Disabilities Act.

 

If you have feedback or concerns related to the accessibility of any content on this website, or have ideas or comments that would help us improve the accessibility and usability of our website, please contact us. If you have encountered a specific problem with the site, please include the web address URL where you experienced difficulty and describe the specific problem(s) you have encountered.

 

Mattamy Homes Accessibility Multi-Year Plan and Policy

 

Associated Policies

 

Accessible Customer Service

Mattamy Homes is committed to excellence in customer service, and we will make all reasonable efforts to provide services and information in a manner that is accessible to all persons that we serve. We are dedicated to offering our customers with disabilities the same or comparable opportunities made available to others and to providing services in a manner that respects their dignity and independence.

 

Accessibility for Ontarians with Disabilities - Customer Service Policies & Procedures

Accessibility for Ontarians with Disabilities Act (AODA) Customer Feedback Form

Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Accommodation & Alternative/Accessible Format Request Form


Information & Communications


Mattamy Homes is committed to accessibility and to making reasonable efforts to provide its communications, information and feedback process to persons with disabilities in alternative formats or through communication supports upon request as required by the Information and Communications Standard (hereafter referred to as the Standard), under the Accessibility for Ontarians with Disabilities Act (AODA) and the United States' Americans with Disabilities Act.

 

Accessible/Alternative Formats and Communication Supports Policy and Procedures


Accessible Formats for Receiving & Responding to Feedback Policy and Procedures