Customer Care Coordinator
Your Warranty Service Office is pleased to assist you with all your warranty concerns during regular business hours, Monday through Friday. However, some problems that can arise outside of these hours will be considered “emergencies” and may require more immediate assistance. Please call our After Hours Emergency Support Line if you experience any of the following outside of business hours:
- Complete loss of heat during winter months
- Complete loss of electricity
- Complete loss of water or sewer blockage
- Water penetration into the home
- Plumbing Leaks
- Safety hazard related to major grading issue
For After Hours Emergency Support Call:
Toll Free 1-877-MATTAMY (628-8269)
Hours of Operation:
- 5:00 PM to 10:00 PM EST - Weekday evenings
- 9:00 AM to 5:00 PM EST - Weekends and Holidays
During these times, a Mattamy representative will respond within one hour. Our intention will be to have the original contractor correct the problem.
If this cannot be arranged, we will help you manage the situation until we can address it during the next business day.
Any item not mentioned above is not considered an emergency. Your Warranty Service Office will be happy to serve you during regular business hours from Mondays to Fridays.
Use these maintenance checklists to help keep your home safe and sound.
Let us guide you through the steps of Mattamy home ownership.
ALBERTA NEW HOME WARRANTY COVERAGE
1 Year Workmanship and Material
2 Year Delivery and Distribution Systems
5 Year Building Envelope
7 Year Optional Building Envelope (if purchased at time of sale)
10 Year Structural
30-day Warranty Service Request
Items resulting from the natural settling & drying out process will be addressed at year-end.
i.e. squeaky floors, nail pops, drywall cracks
*Only one form can be submitted.
Year-End Warranty Service Request
The Year-End form is your final chance to submit any items that need servicing. We will repair any defective item that is not caused by the following:
Normal Wear & Tear
Third Party Damage
Lack of Homeowner Maintenance