After Hours Support

Lifestyle

After Hours Support

Your Warranty Service Team is happy to assist you with all your warranty concerns during regular business hours, Monday through Friday. However, some issues that may happen outside of these ours will be considered "emergencies" and may require more immediate assistance. Please call our After Hours Emergency Support Line if you experience any of the following issues outside of business hours:

  1. Complete loss of heat during winter months
  2. Complete loss of electricity
  3. Complete loss of water or sewer blockage
  4. Major plumbing leaks

 

Additionally, we can provide advice for you to help mitigate further damage until your Warranty Service Office reopens with the following items:

  1. Water penetration into your home
  2. Safety hazard related to major grading issue

 

For After Hours Emergency Support call:

Toll-Free: 1-877-MATTAMY (628-8269)

 

Hours of Operation:

5:00PM to 10:00PM - Weekday Evenings

9:00AM to 5:00PM - Weekends and Holidays

IMPORTANT: For fire, gas leaks, and carbon monoxide leaks contact your local Fire Department or 911.

 

During these times, a Mattamy representative will respond within one hour. Our aim will be to have the original contractor correct the problem.

 

If this cannot be arranged, we will help you manage the situation until we can address it during the next business day.

 

Any item not mentioned above is not considered an emergency. Your Warranty Service Office will be happy to serve you during regular business hours from Mondays to Fridays.