Caring For Your Home
Managing Humidity
Humidity is a naturally occurring by-product in a new home while materials dry out and settle. This, combined with varying lifestyles (pets, kids, plants, etc.), means humidity will measure differently for everyone. Learn how to best manage an ideal humidity level in your home by watching this helpful video.
Quartz Countertops
Engineered solid surfaces, like quartz, require special care and maintenance. Learn how to keep your quartz looking its best with this helpful video.
Operating and Maintaining Your HRV
An HRV, or Heat Recovery Ventilator, is a valuable resource for exchanging air and managing humidity. To keep it clean and running as intended, learn how with this helpful video.
Granite Countertops
Natural solid surfaces, like granite, require special care and maintenance. Learn how to keep your granite looking its best with this helpful video.
Hardwood Flooring
Hardwood flooring is a stylish and timeless feature in your home. With care and maintenance, your investment can stay beautiful for years to come. Learn more about caring for your hardwood flooring with this helpful video.
Reducing Condensation
Condensation in your home is a natural occurrence which can be easily addressed to remain comfortable year-round. Learn more about reducing condensation with these helpful tips.
Electrical Maintenance
Learn how to maintain the electrical system in your home. This helpful video includes how to change a light bulb, testing GFI's and AFCI's. and what to do in a power outage.
Summer Exterior Maintenance
Exterior elements of your home require periodic upkeep to withstand the elements that come with warmer months. Learn how by watching this helpful video.
Furnace Maintenance
Reliable operation of your furnace requires specific homeowner maintenance year round. Learn the proper tasks required to keep your furnace functioning optimally with this helpful video.
Loss of Hot Water
If your home experiences a loss of hot water, learn how to troubleshoot potential causes and solutions with this helpful video. In case of an emergency, please contact the supplier’s number on the front of your hot water heater. Should you require further assistance, contact your Warranty Coordinator during regular business hours. If the emergency occurs outside of business hours, please contact our After Hours Emergency Support Line at 1-877-628 8269 from 5-10PM on weeknights, and 9AM-5PM on weekends and holidays.
Shutting Off Main Water Line
It is important to shut off your main water line when going on vacation or leaving your home for an extended period of time. With this video, learn how to complete a water line shut off with the step-by-step process provided.
Winterizing Exterior Water Lines
Prior to colder temperatures approaching, it is important to winterize exterior water lines so they do not freeze and cause unwanted damage to your home. Learn a simple step-by-step process to drain and close off your exterior water lines with this helpful video.
Humidifier Maintenance
Your humidifier requires seasonal attention to operate and perform properly. Learn the tasks required to keep your humidifier well maintained with this helpful video.
Loss of Heat
If your home experiences a loss of heat from your furnace or air handler, learn how to troubleshoot potential causes and solutions with this helpful video. In case of an emergency, please contact the supplier’s number on the HVAC ductwork in your mechanical space. Should you require further assistance, contact your Warranty Coordinator during regular business hours. If the emergency occurs outside of business hours, please contact our After Hours Emergency Support Line at 1-877-628 8269 from 5-10PM on weeknights, and 9AM-5PM on weekends and holidays.
Maintaining Your Smoke and CO Detectors (Ontario)
There is a sophisticated system of monitoring equipment to keep you and your home safe from harm. To ensure these function to the best of their abilities, please view this helpful video. WARNING: Some scenes have a strobing effect that may affect photosensitive viewers.
After Hours Emergency Support Line
Whether it’s a leak, loss of heat, or a complete power outage, emergency situations happen, and usually when we least expect them. Fortunately, you don’t have to deal with them alone. Check out this video to learn more about our After Hours Emergency Support Line (1-877-628 8269), operating 5-10PM on weeknights and 9AM–5PM on weekends and holidays.