Contact our communities for support
Property management and customer service office is pleased to assist you with all your warranty concerns during regular business hours, Monday through Friday. All buildings have 24/7 concierge and security services to assist you with any after-hours emergencies.
Submit your list of deficiencies to Tarion and Mattamy, as laid out in the Homeowner Information Package. Your list can be sent via mail or fax, and be sure to keep a copy for your records. Use this list to describe in detail any deficiencies covered by your warranty, and be sure to include any outstanding items from your Pre-Delivery Inspection.
Again, be sure to include any warrantable items from your previous inspections that have not yet been rectified. Submit your list to Tarion and Mattamy via mail or fax and keep a copy for your records.
After Your First Year
The correction of all items on your 30-day and 11-month deficiency lists will mark the end of your Tarion One Year Comprehensive Warranty coverage. However, warranty coverage for the most critical components of your new home continues beyond the one-year comprehensive warranty coverage. For example, defects in our materials or work that result in water penetration in the building envelope are still covered. For more information, please view the Mattamy Warranty Manual.
BEGIN A WARRANTY REQUEST
If you'd like to begin a Warranty Request, please provide us with the details here. We'll review and respond quickly. Our aim, as always, is to make sure you're completely satisfied with your new Mattamy home.
Third-Party Warranty Request Form
If your Warranty is covered by a party other than Mattamy, please visit the appropriate site.