Skip to content

We are using cookies to give you the best experience on the website.
You can find out more about which cookies we are using or how to switch them off in our Privacy Policy.

Community Contacts
North York, Downsview Park
Vita on the Lake Sales Centre
Vita Two Sales Centre
Design Studio Contacts
GTA High Rise Design Studio
Corporate Contacts
High Rise Divisional Office
warranty service
Homeowner Support
Homeowner Support
Community Contacts

Contact our communities for support

After Hours Emergency Support

Property management and customer service office is pleased to assist you with all your warranty concerns during regular business hours, Monday through Friday. All buildings have 24/7 concierge and security services to assist you with any after-hours emergencies.

30-Day Service

Submit your list of deficiencies to Tarion and Mattamy, as laid out in the Homeowner Information Package. Your list can be sent via mail or fax, and be sure to keep a copy for your records. Use this list to describe in detail any deficiencies covered by your warranty, and be sure to include any outstanding items from your Pre-Delivery Inspection.

11-Month Service

Again, be sure to include any warrantable items from your previous inspections that have not yet been rectified. Submit your list to Tarion and Mattamy via mail or fax and keep a copy for your records. 

After Your First Year

The correction of all items on your 30-day and 11-month deficiency lists will mark the end of your Tarion One Year Comprehensive Warranty coverage. However, warranty coverage for the most critical components of your new home continues beyond the one-year comprehensive warranty coverage. For example, defects in our materials or work that result in water penetration in the building envelope are still covered. For more information, please view the Mattamy Warranty Manual.

Warranty Request


If you'd like to begin a Warranty Request, please provide us with the details here. We'll review and respond quickly. Our aim, as always, is to make sure you're completely satisfied with your new Mattamy home.

Third-Party Warranty Request Form
If your Warranty is covered by a party other than Mattamy, please visit the appropriate site.

Tarion Forms
Switch between compared communities and compared floor plans
No Results

Try selecting some to communities compare.

No Results

Try selecting some to floor plans compare.