4. I received a “registration is now closed” email before even seeing an email describing that the registration was open. What happened?

Our emails are sent consistently to all registrants at the same time, including the email that announces that appointment registration is open. We recognize that although we send our emails at the same time, not all of our customers’ email inboxes will receive the email at the same time due to differences in email service providers. Unfortunately, this is out of our control and dependent on your email service provider.

Sometimes, we receive an overwhelming response to a sales release, and it is possible that our registrations fill up shortly after appointment registrations have opened.

To maximize your chances of successfully registering for an appointment, we recommend you monitor your Mattamy Homes emails closely. We recognize that email delivery delays are outside of our control, and to avoid this as much as possible, we will send emails with sales opening dates and times, as well as instructions on how to register for an appointment, in advance of the specified opening date. We recommend you take note of these details so that you are prepared for the registration date and time in advance, regardless of the time that you may receive the ‘registration now open’ email.