Our virtual sales process in the GTA has been created to help streamline your Mattamy homebuying journey. We understand you may be new to our online experience. To help guide you through our virtual sales process, we wanted to share the answers to our most frequently asked questions.
The information below will help you navigate our virtual sales process, up until the point in time when you can register for an appointment to buy a Mattamy home. We hope these FAQs provide you with the information you need as you prepare for your homebuying journey with us in the Greater Toronto Area!
1. I noticed there’s a sales release coming up. How do I register? Do I call the Sales Office?
Getting in touch with a staff member by phone is not necessary to begin the process of purchasing a Mattamy home. Simply visit our website to find your desired community and register for updates. Once you’ve registered for updates, you’ll receive email updates with information about upcoming sales releases and appointment registration details for the community you are interested in.
2. I’ve already registered for the email updates, but haven’t seen much activity. I don’t want to miss my chance to purchase. Can I talk to someone?
We share all upcoming community sales release information through email as it becomes available. We appreciate your patience as our teams work hard on preparing for upcoming community launches. We also understand that email inbox activity is outside of our control. We recommend you check your junk or spam email folders to ensure you are receiving Mattamy emails in your inbox.
3. What’s the process I should expect from the online updates? How does registering result in me buying a home?
Once you’ve registered for updates for a Mattamy community, information about upcoming releases will be emailed to you as it becomes available. In advance of the sales release, we will send an email with information including the exact date and time of the sales release along with instructions on how to register for an appointment online. Please take the time to read these emails thoroughly, as they contain timely details on how to register for an appointment for a community sales release. A Mattamy Homes Sales Consultant will follow-up with appointment registrants in the order in which appointment registrations were received, while supplies last.
4. I received a “registration is now closed” email before even seeing an email describing that the registration was open. What happened?
Our emails are sent consistently to all registrants at the same time, including the email that announces that appointment registration is open. We recognize that although we send our emails at the same time, not all of our customers’ email inboxes will receive the email at the same time due to differences in email service providers. Unfortunately, this is out of our control and dependent on your email service provider.
Sometimes, we receive an overwhelming response to a sales release, and it is possible that our registrations fill up shortly after appointment registrations have opened.
To maximize your chances of successfully registering for an appointment, we recommend you monitor your Mattamy Homes emails closely. We recognize that email delivery delays are outside of our control, and to avoid this as much as possible, we will send emails with sales opening dates and times, as well as instructions on how to register for an appointment, in advance of the specified opening date. We recommend you take note of these details so that you are prepared for the registration date and time in advance, regardless of the time that you may receive the ‘registration now open’ email.
5. I acted immediately according to the instructions in the email to register for a sales release. Why didn’t I receive a spot?
Within the Greater Toronto Area, we sometimes experience an overwhelming volume of interest that significantly outweighs the volume of homes available for sale. Although you followed our virtual sales process correctly, there was an overwhelming response to the sales release appointment registration. In our effort to be as fair as possible, appointment registrants are contacted in the order in which appointment registrations were received and homes available for sale may sell out before your appointment registration details were reached.
We thank you for your continued interest in Mattamy Homes, and encourage you to continue monitoring your emails for future releases! As you’ve already registered, you will continue to receive emails on future releases of new Mattamy homes and new thoughtfully designed communities.
6. If I’m successful in registering for an appointment, what information will be required of me?
Once you’ve successfully registered for an appointment, you’ll be placed in a digital queue to purchase at the upcoming release. Should a home still be available when your name is reached, a Mattamy Homes Sales Consultant will get in touch with you.
To purchase a home when our Sales Consultant contacts you, you will need the following:
We hope this information helps to clarify questions you may have about our virtual sales process, and that you feel confident in navigating it. We highly recommend bookmarking this page so you can refer back to it at any stage of the process. We wish you all the best on your Mattamy homebuying journey!
We hope this information helps to clarify questions you may have about our virtual sales process, and that you feel confident in navigating it. We highly recommend bookmarking this page so you can refer back to it at any stage of the process.
We wish you all the best on your Mattamy homebuying journey!