Livability & Community
"What excites me about my future at Mattamy is the direction the company is going toward in building better homes, both in build quality and sustainability."
- Deron Dasher, Area Construction Manager
Jacksonville, Florida
Customer Satisfaction
At Mattamy, the success of everything we do – including meeting our sustainability goals – depends upon customer satisfaction. We can only invest in and work toward becoming a sustainability leader in the homebuilding business by meeting customers’ needs and surpassing their expectations.
When it comes to making our customers happy, we don’t like to leave things to chance. We have a robust set of systems and processes in place to monitor and continuously improve the customer experience we provide.
In FY2024, we launched two technology-driven projects to enhance our customer service:
- DynaMX – A customer relationship management technology currently used in the Greater Toronto Area, Alberta and Tampa & Southwest Florida. The new system helps us benchmark Customer Satisfaction (CSAT) metrics across various customer facing departments. In time, it will provide more capabilities for delivering a better-tailored experience for each customer. By fall 2024, all divisions will be live on the system.
- Customer Portal – In Calgary, select customers can now use an online portal, focused from post-sale to closing, that provides better visibility on the homebuying journey and acts as a secure library of applicable customer-specific documents related to their purchase.
In the U.S., Mattamy will continue to track the same customer metrics as in previous years and is now using the same company to track data in both the U.S. and Canada.
Land Use and Ecology
At Mattamy, we are committed to preserving and, where appropriate, enhancing the natural environment in which we build our homes and communities. We know that welcoming and environmentally friendly landscapes appeal to our homebuyers in both ecological and aesthetic terms. It’s the right way to go.
Preserving Biodiversity
What can we keep? Where can we adapt? What can we improve? Preserving local plants and animals and maintaining local features in and around our developments are priorities for Mattamy and an essential element of our planning and preparation process.
Housing Attainability and Affordability
Housing attainability and affordability are concerns in all of Mattamy’s markets, but they cannot be addressed by Mattamy alone. All levels of government, the financial sector and the homebuilding industry have a role to play in finding ways to ensure that the dream of home ownership remains available to the widest possible group.
Community Impact
Community is one of Mattamy’s four core values, and we are deeply committed to having a positive impact in all our communities. That impact means being an ongoing, active member of and making a valued contribution to every community we’re part of. Mattamy team members bring our commitment to community involvement to life – they make it real. To encourage and support them, the Mattamy Volunteer Program increases the impact of their volunteerism and community outreach in three ways: