At Mattamy, the success of everything we do – including meeting our sustainability goals – depends upon customer satisfaction. We can only invest in and work toward becoming a sustainability leader in the homebuilding business by meeting customers’ needs and surpassing their expectations.

When it comes to making our customers happy, we don’t like to leave things to chance. We have a robust set of systems and processes in place to monitor and continuously improve the customer experience we provide.

In FY2024, we launched two technology-driven projects to enhance our customer service:

DynaMX – A customer relationship management technology currently used in the Greater Toronto Area, Alberta and Tampa & Southwest Florida. The new system helps us benchmark Customer Satisfaction (CSAT) metrics across various customer facing departments. In time, it will provide more capabilities for delivering a better-tailored experience for each customer. By fall 2024, all divisions will be live on the system.
Customer Portal – In Calgary, select customers can now use an online portal, focused from post-sale to closing, that provides better visibility on the homebuying journey and acts as a secure library of applicable customer-specific documents related to their purchase.

In the U.S., Mattamy will continue to track the same customer metrics as in previous years and is now using the same company to track data in both the U.S. and Canada.