Livability & Community
"Our people and culture are the foundation and fabric of Mattamy. You see that in the engagement of our team members, how we attract and retain people, and how we are progressing on our diversity and inclusion journey. We have a culture of caring, including caring about results, which must align with our values."
Mary Federau Executive Vice President Mattamy Asset Management
Customer Satisfaction
Customer satisfaction is the cornerstone of growing our business and meeting our sustainability goals. We have understood this since we began building homes and communities designed to reflect how people really live.
Over the years, we have developed a systematic approach to ensure that we keep our customers – both first-time and repeat buyers – happy and satisfied with their experience, their home and the community we created.
- Pre-delivery inspection (before the home closes).
- Follow-up contact and surveys (for up to a year after the sale).
- External review performance assessment (Canada: Avid, USA: H2Insight).
Mattamy has received 51 awards for customer satisfaction, including titles such as Best Homebuilding Experience and Highest Customer Satisfaction.
Land Use and Ecology
A thoughtful approach to land use and ecology makes our developments more attractive, welcoming and environmentally friendly. We build with an aim to reduce our impact, preserve nature and create communities that support the health and well-being of our homebuyers.
"Making the natural world a vibrant part of the community helps to ensure that it is appreciated and preserved."
Preserving Biodiversity
Preserving natural features including local plants and wildlife near our developments is a priority for Mattamy and is integral to our planning and preparation. We strive to protect and sometimes enhance natural systems during the development process.
Housing Attainability and Affordability
Being able to purchase your own home is a dream for millions. To help potential homebuyers achieve that dream, we support a range of initiatives that promote attainability and affordability, including:
Hometown Hero Program
We believe service should be recognized. Therefore, in the United States, Mattamy supports first responders, active military personnel, and frontline healthcare workers by offering them a $2,000 contribution toward closing costs or sales price on their home purchases.