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After Hours Emergency Support
Your Mattamy Warranty Service Department is ready to assist you with all of your warranty-related concerns during regular business hours, however, we are also available to field your concerns after-hours in the event you are experiencing any of the following:
- Complete loss of heat or cooling
- Complete loss of electricity
- Water penetration into the home
- Major plumbing leak
Your call or email will go to a Mattamy representative, who will contact you within one hour. We will attempt to have the original contractor correct the issue, or, if the original contractor is not available, we will offer alternative solutions and guide you through the necessary steps to address the emergency until we can address it during the next business day.
Any item not mentioned above is not considered an emergency. Your Warranty Service Department will be happy to serve you during regular business hours from Monday through Friday.
Learn more about your Warranty coverage.View Warranty Coverage Information
If you'd like to begin a Warranty Request, please provide us with the details here. We'll review and respond quickly. Our aim, as always, is to make sure you're completely satisfied with your new Mattamy home.
1.Complete your 30-Day / Year-End Form
2.Submit your completed form
3.Mattamy will schedule your service appointments