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Community Contacts
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Raleigh Online New Home Specialist - Sales
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Raleigh Online New Home Specialist - Sales
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Sales Center/New Home Counselor
Corporate Contacts
Division Office
Raleigh Online New Home Specialist - Sales
Mattamy Homes: Homeowner Support Hero
Raleigh, North Carolina
Homeowner Support
Community Contacts

Contact our communities for support

After Hours Emergency Support

Emergency Requests are defined as:

    Gas Leak

  • Leave your home immediately, and call your gas service provider when you are outside the home. 
  • If you have determined it is not a leak coming from your gas line, contact the HVAC contractor.  
  • Air Conditioning & Heat – Total loss of Heat or Air Conditioning 

    Electricity - Total loss of electricity or loss of power to major appliances (i.e. Range is only warm)

  • Check the circuit breaker at the electrical panel to see if it has tripped.
  • If not, please call your Electric Service Provider to make sure power has not failed in your area. (Only the power company can provide a temporary power connection if the underground line/feed to your home fails or is not working properly) 
  • Plumbing 

  1. A leak that requires the entire water supply to be turned off. 
  • In the case of a leak, locate main shutoff valve (Commonly located at the pantry or coat closet) and turn shutoff to OFF position. Then contact Plumber.

    2. Total loss of water 

  • Check your valve at the water meter box in your yard.
  • If your water meter is turned off, please contact your Water Service Provider to make sure service has not been temporarily interrupted in your area. 

    3. A complete plumbing stoppage or waste line leak.

  • Call the plumber immediately. 

     Roof Leak

  • Although a roof leak is considered an emergency, we will not be able to send a contractor until the rain subsides. 

     Exterior Door 

  • Exterior Doors will not lock or close affecting safety.

During normal business hours (8-5, M-F), if you have an emergency our Warranty Team can be reached at: (919) 233-3886 Ext. 450. 

Otherwise all non-emergency warranty requests and questions must be submitted in writing to warranty.raleigh@mattamycorp.com


Warranty Request
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