Your Emergency contact numbers can be found affixed to the inside of your electrical breaker box printed on a white and blue Mattamy sticker.

An Emergency is defined as a major water leak or complete loss of water, heat, or electricity. In the event of a natural gas leak, please vacate the home and contact the gas utility company.

Please contact your Warranty Service Administrator if you have any questions pertaining to the warranty service of your new home.

1. Complete your 30-Day / Year-End Form
2. Submit your completed form to your Warranty Service Office
3. Mattamy will schedule your service appointments

Obtaining Warranty Service
For reasons of accuracy and to comply with the terms of your warranty, please follow the steps below:

1. Please refer to the “About Your Home” Guide Book for each item in question.
1. Is the requested item covered by this warranty?
2. Does it fall within the performance standards warranty period?
3. Who is responsible for this item and what is the acceptable correction?
2. Please complete all the required fields below.
3. Please provide access to your home during normal working hours of 8:00 AM to 4:30 PM, Monday through Friday.

ALL WARRANTY REQUESTS MUST BE RECEIVED WITHIN ONE YEAR AFTER CLOSING.

The first year warranty period expires on the anniversary date of your closing.

WARRANTY PROCESSING PROCEDURE

14-Day Contact

Our Warranty Department will be contacting you via email approximately 14 days after your closing. The purpose for this contact is to inquire about any items that may have been noted on your final walk-through and to verify that they have all been completed. We will also be reminding you to compile a list of items that may need attention, in preparation of the initial Post Close Warranty Visit, which is described below.

Initial Post Close Visit

Near the completion of your Final Acceptance Walk (FAW), your builder and you will select a date for your Initial Post Close Visit. At this visit you will meet with your Mattamy Homes Warranty Technician to review any items that you’ve compiled on your Post Close Warranty Form and prepare a plan to repair those items that are considered warrantable. NOTE: Please provide access to your home during working hours from 8:00 AM to 4:30 PM, Monday through Friday. Failure to provide access to your home during normal business hours may void your warranty.

Year-End Post Close Visit

It is the homeowner’s responsibility to contact Mattamy Homes with any warrantable concerns. Please submit your list of warrantable items 11 months after closing to Mattamy Homes, so work can be completed by the one-year expiration date. 

First NamePlease enter your first name

Last NamePlease enter your last name

E-mailPlease enter a valid e-mail address

AddressPlease enter your mailing address

CityPlease enter your city of residence

State/ProvincePlease enter your state/province

Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

Zip/Postal Code

Daytime Phone

Community

- Sunrise Preserve At Palmer Ranch Arboretum Avea Pointe Renaissance at West Villages Bonavie Cove Harmony at Lakewood Ranch Triple Creek Compass Landing Lakeshore Preserve Lakeview at Citrus Park Boyette Park Meadowgrove Parkview at Long Lake Ranch Bayside Terrace The Enclave at Forest Lakes

Lot Name/Number

Warranty Status

- 1 Year 30 Day Other

Closing Date

Service Request

Please ensure all required fields have been filled out.